SHIPPING & RETURNS
We ship worldwide. Shipments are sent from The Netherlands with PostNL. Delivery for orders over €75 are free (EU only). If your country is not listed in the shipping locations, please feel free to contact us at firstname.lastname@example.org.
We also ship internationally on Etsy.
Incoming orders are processed on weekdays within 24 hours and will be shipped within 5 working days. When your order is shipped you will receive a notification and a tracking link. Should you have a question regarding your order, please contact us at email@example.com.
If you are not satisfied with your purchase, we offer you a 14 days return policy. This holds that any purchase made through the website www.balibliss.nl may be returned up to 14 days from receiving the order, without stating a reason. The same holds when the item arrives damaged or with a defect. If you’d like to return your item, please send a message to firstname.lastname@example.org. Let us know if you would like a replacement or a refund. During weekdays we’ll respond within 24 hours with further instructions. After receiving and reviewing your return we’ll let you know within 5 working days if we can refund your payment or send you a new item. Both will happen within two weeks after receiving your return. The right to return the product only applies in the case that the product and its original packaging can be returned in the same state as when received, unused and undamaged.
Return costs and responsibility
The shipment costs for a return shipment are at the customer’s own expense. When you return your product you will be responsible for the shipment, all related costs and risks related to the return shipment. We advise you to return any item using a tracking code. For further info or questions please contact us at email@example.com.